What are the payment methods accepted in Tranco to Tranco Shop?

We accept payments via credit/debit cards (Visa, Mastercard, American Express), PayPal and bank transfer.

How long does it take to get my order?

Delivery time varies depending on location. Orders are usually processed within 1-2 business days and shipping time can range from 3 to 7 working days, depending on the destination. As well as if the products come from European warehouse, they can vary the days of delivery.

Do they offer international shipments?

Yes, we made shipments internationally. Delivery times and costs may vary by country of destination. We recommend you to review our international shipping section for more details.

Can I return or change a product?

Yes, we accept returns and changes in unused products and their original packaging within 30 days of receipt of the order. For more information on our return policy, please visit our "Devolution Policy" section. No refunds of European warehouse products are accepted, changes are made by amount.

How can I contact the customer service?

You can contact our customer service team by sending an email to info@trancoatranco.shop or completing the contact form on our website. We will be happy to help you with any queries or concerns you have.

Do you have a physical store or just operate online?

Currently, we operate exclusively as an online shop. However, we offer a dedicated customer service to assist you in your purchases and resolve any doubt you may have.

Do your products have warranty?

Yes, all our products have warranty against manufacturing defects. Please refer to the "Garantía" section on our website for more details on the warranty coverage of each product.